BILJOS (“BILJOS”, “we”, “us” or “our”) operates a food delivery platform and mobile application. This Privacy Policy explains how information may be collected, used and protected when you use BILJOS.
1. Information we collect
Depending on how you use the service, we may process your name, phone number, delivery address, order history, location information, payment-related information needed to process an order, device information, IP address, Firebase/FCM notification token, and information or documents submitted for support or partner registration.
BILJOS does not store your complete card or UPI credentials. Online payments may be processed by third-party payment providers such as Razorpay, Cashfree or other providers made available by BILJOS.
2. Location information
BILJOS may use device location and delivery-location information to support food delivery and related order services. Location is used for order-related purposes and delivery operations.
3. How we use information
Create and manage customer accounts.
Process and deliver food orders.
Calculate applicable delivery charges, including base and distance-based fees.
Provide order status, support and complaint handling.
Send OTPs, transactional notifications and promotional notifications where applicable.
Operate, secure and improve the BILJOS platform.
Manage restaurant and delivery-partner operations.
4. Third-party services
BILJOS may use Firebase Authentication, Firebase Firestore, Firebase Storage, Firebase Cloud Messaging, Google Maps/related Google services, Google Sign-In where enabled, and third-party payment gateways. These services may process information according to their own terms and privacy policies.
5. Sharing of information
Information may be shared with participating restaurants, delivery partners, payment processors, technology/service providers and authorities where legally required, only as reasonably necessary to provide services, protect users or comply with law.
6. Notifications and communications
We may send OTPs, order-related notifications and service communications. Promotional communications may also be sent where applicable. You may manage available notification permissions through your device/app settings.
7. Data security
We use reasonable technical and organizational measures intended to protect information. However, no online system can be guaranteed to be completely secure.
8. Data retention
We generally retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, prevent fraud, meet legal requirements or protect legitimate business interests. Specific retention periods may vary by data type.
9. Account deletion
You can request deletion of your BILJOS account through the account-deletion option available in the applicable app. You may also use the Account Deletion Request link on this website. Information that can lawfully be deleted will be removed or anonymized, subject to information that may need to be retained for legal, security, fraud-prevention, accounting or transaction-record purposes.
10. Children's privacy
BILJOS is not directed to children who are below the minimum age permitted under applicable law. We do not knowingly collect personal information from children in violation of applicable law.
11. Changes
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.
By accessing or using BILJOS, you agree to these Terms & Conditions. If you do not agree, please do not use the service.
1. BILJOS service
BILJOS provides a technology platform that connects customers with participating restaurants and delivery services. Restaurant food preparation, quality, availability and fulfilment may depend on the restaurant and applicable delivery operations.
2. Customer account
You must provide accurate information and keep your account details secure. You are responsible for activity performed through your account.
3. Orders
Orders are subject to restaurant availability, operating hours, delivery availability and other applicable conditions. Once an order is placed, cancellation may be restricted depending on its status.
4. Delivery charges
Applicable delivery charges may be calculated using a base fee and distance-based components. The applicable amount may be shown before order confirmation.
5. Payments
BILJOS may support Cash on Delivery and online payments through third-party payment providers. Payment processing may be subject to the provider's terms.
6. Restaurant partners
Restaurant partners are responsible for applicable laws, food safety requirements, menu accuracy, preparation and order fulfilment. Operational issues should be escalated to BILJOS support/admin.
7. Delivery partners
Delivery partners must provide accurate registration and verification information, follow applicable traffic and safety laws, protect customer information and follow BILJOS delivery procedures.
8. Promotions
Discounts, coupons and promotional campaigns may have additional eligibility, validity, minimum order, maximum discount or other conditions. Promotions are subject to the terms displayed with the applicable offer.
9. Prohibited use
You must not misuse the platform, create fraudulent accounts, manipulate offers, submit false information, interfere with the service, abuse refunds or use the service for unlawful purposes.
10. Service availability
Delivery times are estimates and may be affected by restaurant preparation, traffic, weather, demand, technical issues or other circumstances.
11. Changes
We may update these Terms from time to time. Continued use after an update means you accept the revised Terms.
Cancellation availability may depend on the order status. Once preparation or fulfilment has progressed, cancellation may not be available or may not qualify for a refund.
2. Refund requests
Where a refund is requested, BILJOS may review the order, payment and supporting information before approving a refund. Eligible refunds may be credited to the customer's BILJOS wallet or another method offered by BILJOS, subject to the applicable case and payment-provider limitations.
3. Restaurant cancellation
Restaurants should not independently cancel confirmed customer orders except where BILJOS permits. Operational issues should be escalated to BILJOS admin/support.
4. Wrong, missing or incorrect items
If you receive a wrong, missing or materially incorrect item, contact BILJOS support as soon as reasonably possible with order details and relevant evidence. After review, an eligible refund, wallet credit or other resolution may be offered.
5. Delivery delays
Delivery times are estimates and may vary because of restaurant preparation, traffic, weather, demand and other factors. Customers may need to wait for an order already in preparation or delivery, subject to applicable cancellation rules.
6. Failed delivery
If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to receive the order or another customer-side issue, refund eligibility may be affected.
7. Promotional orders
Discounted or promotional orders may have special cancellation and refund conditions stated with the offer.
8. Contact
For order complaints or refund requests: biljos.official@gmail.com or +91 85091 80058. Please provide order details and a clear description of the issue.